Customer Testimonials
Thank you Joseph for the reliable service
Joseph was a great help.
Joseph was an excellent service advisor.
Joe was most definitely helpful with my issue.
Awesome customer service 💯
The service was slow and the team seemed inexperienced I definitely will not be back.
Service Department. Only thing I say is this place is awful. Lack of communication even though they provide a portal to keep people informed of the status of their vehicle they don't keep it updated. Tyler doesn't respond to text message or calls. The service manager couldn't even explain why my vehicle seat there for over a month before they could even do a diagnostic.
Joe was great he was so help , great asset best service guy I ever dealt with
Keep up the good work.
Joe was excellent! Extremely knowledgeable. I had no appointment and he still got me in and out quickly.
Showed up without an appointment and they got me in and out in an expected and reasonable amount of time for not having an appointment
The entire staff was so easy and pleasant to deal with and were able to get me in the car I wanted that day. Big thanks to my sales person Kathy! she was so patient and helpful. And thank you so much to Tyler! Highly recommend this dealership!
Joseph was amazing and kind
Russell Cochran was my advisor and did a great job handling the service. I come for all repairs and maintenance needed
Joseph was extremely helpful in getting me in and out at the last minute for maintenance!
Great professional place.
JOE IS AWESOME THANK YOU FOR THE GR8 CUSTOMER SERVICE 🙏🏾💪🏾💯
Joe gave me great customer service and was very helpful.
Joe was great!
Joe in the Service Center is a great help every visit!
Excellent service
(Translated by Google) I took my truck in the first time because they said it was the water pump, and they replaced it. I brought it back for the same problem, and they said it was the pump again. They said they replaced it and that I should take it back to where they replaced it. They said they replaced it themselves, and then they said it was the technician's fault, that he made a mistake. Now it's been a week and a few days, and I had to come back because I kept writing and wasn't ... Read More Google - Oct 5, 2026
Never experienced a gmc dealership company with this kind of very poor customer service from the car salesman to the financial department was the wrost ever. All lies & gmes, I wouldn’t go If they were giving away some free, I wouldn’t spend a penny with them.
The interaction itself was brief and easy to follow, with a clear offer to assist. Nothing felt complicated or overloaded with unnecessary data, which was nice
Great people to work with
Never ever ever ever everrr go to them. Even if they give you a free oil change. It’s not worth it!!!!
Joseph was excellent!! Amazing customer service!!!
Joseph (Joe) was very professional knowledgeable and friendly great asset to your company
I had one of the best service rep experiences since coming to that location. We’re talking close to 10 years
Fast friendly service
The care from their sales reps was clearly thoughtful, and the service they gave me was excellent
I was looking for a car for my college student daughter. Normally that would have been a challenge, but the management and staff were friendly, knowledgeable, and great to work with...
This is the worse dealership for service. I purchased my vehicle at ALM of Moore, but I came here for service the last three times because it is closer to my home. Each time has been horrible. I was even cursed out by A service representative in the past to where the manager had to deal with him. They blew off his behavior and just tried to appease me. I went today to get a battery changed under warranty with an appointment. I was there four hours and my service representative acted as though she was irritated by me asking ... Read More Google - Sep 23, 2026
Great experience!
Very helpful bright sprite. Very outstanding salesman.
Amazing service. Went above and beyond and helped to answer all my questions. I will be back
GREAT PLACE TO BUY A CAR.ASK FOR JOHNNY HAIRSTON. HE WILL GET YOU IN A NEW CAR WITH A GREAT DEAL.
Always a good experience when I go for routine service. Joseph is very knowledgeable and efficient.
Joe always ensures that my service is top-tier. Thanks again for the exceptional customer service, Joe, at ALM Chevrolet South.
Sariah J was exceptional she got me in quickly and I was still on time for work. She advised me on her work schedule after I told her I’ll be back much later. She stated she will still be here when I come to pick up my suv. She is very professional and I look forward to seeing her at the next oil change.
ZERO STARS — Absolutely Horrible Experience
A lightning strike hit my husband’s Chevy Tahoe on August 5, 2026, and the truck was towed to ALM Chevrolet South Union City on August 6, 2026. As of now, they have still not diagnosed the truck.
We have been trying to get updates, but the communication has been absolutely unacceptable. Every time we call trying to find out what is going on with the Tahoe or get an update from the service department, no one answers the phone.
The only time I will say they seem to answer the phone is when you're calling for the ... Read More Google - Sep 13, 2026
ZERO STARS — Absolutely Horrible Experience
I would give ALM Chevrolet South Union City zero stars if I could. My truck has been sitting at their dealership since August 6, and they still have not even diagnosed the problem.
The communication has been absolutely unacceptable. I have called multiple times trying to get an update on my truck, and no one answers the phone when I'm calling for the service department or trying to get information about my vehicle.
The only time I will say they actually answer the phone is when you're calling for the sales team. Apparently, if ... Read More Google - Sep 13, 2026
Bought a truck from them today. Started the process the day before. Truck was supposed to be ready when we got there. Documents were e-signed. Ended up being there more than half the day. Was lied to about rate, warranty, it being ready. They tried to talk me into trading in while I was there. Explained the negative equity and that it was in my sisters name. They said no issue. Both ended being an issue. Good thing my husband wanted that truck is all I can say. It was literally a joke.
What caught my attention was how the staff took my preferences into account and guided the interaction toward an option that suited me better.
What a great experience we had my 23 year old brought his first car in his name. Jas was excellent on helping us pick the perfect car for him. She was very attentive to his needs. He is happy so I'm happy. Then Mase was the finance guy he was excellent as well he went over everything and explained in detailed to my son before he signed. I will refer all our family and friends here because the process was so easy and effortless. I love how they treat you like family as soon as you walk through the doors. ... Read More Google - Sep 11, 2026
This was our first experience with ALM Chevy South and we are extremely pleased with it! First, upon expressing online interest in a vehicle they had (Jeep Grand Cherokee Overland) we received 3 different contacts in about as many minutes. We are two hours away from the dealership, so going up there was a considerable investment in time but their response to our initial inquiry convinced us that the trip would at least be taken seriously....and it was. Upon arrival, we had someone meet us as we were getting out of our car, a nice but unusual touch in our ... Read More Google - Sep 6, 2026
Literally gave them my car for a week for a suspension noise, and they came to a conclusion that I need to replace my whole motor when the motor is fine.. trying to get over on people when you don’t know nothing about the car or better yet a high performance car
Johnny was great. Quick & efficient service.
Jazz is that girl. We loved her so much we got two cars today.
Jazz was awesome and very helpful. I ended up buying two cars because of her.
Johnny was great! He made our buying experience amazing. The car that we purchased was exactly what we wanted and he delivered. We thank him and his team for the professional experience. Thanks!!!
Johnny Harriston was very helpful in getting the car that suits us. He was very knowledgeable, professional and understandable. You will leave with a car you deserve. Thanks Johnny Great customer service 💙
Overall, everything was pretty good. Their attention and service had a warm feel, and the way they communicated with me was considerate. I liked that things stayed simple and natural without feeling overly formal. The whole experience left me satisfied with the service I received.
My service advisor Russell was excellent in every way!
Everything was pretty good in every way. Their attention and service were warm, and their manner was very considerate.
Johnny was perfect. Excellent customer service, and attended to our needs!!
Excellent salesman well knowledgeable great job much appreciated. Highly recommended.
GO AS FOR JOHNNY… This place was awesome with great customer service.. and yes believe the hype, THEY WILL GET YOU INA CAR…
ALM Chevrolet definitely knows how to treat their customers! Great service, friendly staff, and someone there who made my experience even better , Thank you JASMINE😉❤️” -
My experience at ALM is always of quality service. I am so very pleased is my service advisor, Mr. Joseph. He is always willing to go the extra mile for me as a customer. He is very professional, concerned, courteous, respectful, a very calm voice to make you feel welcomed and appreciated. So friendly and very nice. I'm thankful for my service advisor
Their team and customer service staff always showed me great care and personal attention during my interactions.
Nice selection. Crazy on their prices.....it was a no go for me
This dealership by far was my worst purchasing experience. Some aspects of the experience was good and they had the vehicle I wanted. They will mess over you if you let them. You have to pay very close attention to EVERYTHING in that dealership from sales to service.
As always, they are very reliable, and we value using their staff to help satisfy the company's needs. We will continue to use this particular dealership for our repairs and service. I must give a huge THANK YOU to Jerrell and the wonderful techs on his team.
Great service. Ms. Jazz was phenomenal. Actually found a honest and straightforward car dealership at ALM in Union City, GA. No tricks, no hassles...treated me like a friend not like a customer.
Customer service at this location is terrible. Sent my car in for simple repairs and it’s been almost 2 weeks. Terrible communication and lack of urgency. Never coming here again.
I received privileged, personalized attention from this dealer, where they gave me excellent care and customer service
Can’t get past AI chat bot pretending to be human
This is one of the worst chevy dealerships that I have ever visited and never will again customer service is very garbage and so called skilled workers are suspect
I connected with people who clearly knew their stuff and answered without hesitation. They pointed out things about the car I never would have noticed on my own, all while staying patient and kind
Sales person Dernard Waller is the absolute worst. He sold a car to me under false pretense. If you go to ALM Chevy South Union City please avoid Dernard Waller. DO NOT allow him to sell you a car. He is very unprofessional and lack customer service. I had problems with the car the day after purchase and when I came to tell him that it was having issues he told me “Oh well just check it out with the service department my job is done”. He had no care in the world about making sure he had a satisfied ... Read More Google - Jul 9, 2026
They made every effort to ensure I noticed every detail and every important feature of the car, while giving me excellent service
I brought my van to this service department over three weeks ago for work. After they replaced the valve body and charged me over $600, multiple staff members confirmed the original issue was still present. Despite this, I had to pay for the repair that didn't fix the problem. For weeks, they gave me inconsistent information and avoided resolving the situation. Based on how they handled my case, I cannot recommend this service center to others.
Update: Picked up my van today after they looked at it and we looked under the hood and found the mass Air Sensor disconnected ... Read More Google - Jun 30, 2026
I had a very disappointing experience with this shop. They kept my vehicle for an entire month, which caused me to miss a month’s worth of work. Throughout that time, I rarely received any calls or updates and constantly had to wonder what was going on with my vehicle. There was no sense of urgency to complete the repairs or keep me informed.
The most frustrating part was when I decided to take my vehicle elsewhere because of the lack of progress. The service representative showed no concern at all and didn’t seem to care that they were ... Read More Google - Jun 26, 2026
I really appreciated how quickly the team responded to my questions, They were friendly, knowledgeable, and made the whole process feel easy so far.
I was scheduled for an oil change and tire rotation on Wed, 6/10 because I was going out of town. I advised that the sensor was bad on my rear driver tire and read -- on my dashboard. The PSI in my other tires were....front driver 35, front passenger 39 and rear passenger 37. Once service was completed and I was leaving, all of my tires read -- for the PSI on my dashboard. I asked the tech why. The young man in the bay went around to each tire and there was a beep each time he checked the air in the ... Read More Google - Jun 19, 2026
The sales lady was nice and helpful but it took 4 cycles of going back to the manager to get anywhere near the advertised sales price. Even then, the final selling price they agreed to was higher than the price they advertised. They advertised discounts but then offset the discounts with thousands in add ons and fees that weren’t disclosed on the internet listing. Some dealers sell at advertised price immediately and others do take some negotiation. However, this was ridiculous. I’m now in the market for a small fleet of trucks for business but I won’t come ... Read More Google - Jun 9, 2026
This dealership, customer service and DIANA! Their ill informed employee have just totally wasted me and my son’s time and birthday! At first when I called to confirm if the Corvette I was looking at online was on the lot then the first employee said no and I said OK. I will call or go somewhere else in five minutes later I got a call from DIANA saying the car just arrived so I said are you sure she said yes let me confirm with my manager and have to confirm confirming she said yes it is here and ... Read More Google - May 19, 2026
Super unorganized and total waste of time!!! I called to see about a corvette I saw online and when I called, the first sales person said it hasn’t arrived and I got a call 5 mins later saying it has arrived and then I said I don’t wanna. I don’t want to waste my time driving an hour down there and it would not be right and then they confirm with me it has arrived and so here I am and it has not arrived I’ve wasted an hour and 30 minutes driving down here.!
The customer service was decent. Nothing over the top, but it did what it was supposed to do: guide me along every step of the car purchase.
Do not buy EV cars from Chevy. If it breaks down and still under warranty, they will give you many excuses like the specialist got cardiac arrest and slowly coming back to work after recovery and is currently working on the Chevy car. Also, they will hold your car hostage for weeks and months before you get your car back. And unfortunately, no loaner provided. It's very much a headache and time suck.
Make sure if you are trading in a vehicle, you monitor for any peach pass notices. Shortly after trading in vehicle, I received an invoice for $50+ in tolls stating dealership registered TEMP tag in my name for a car I no longer owned. It's been very hard to reach a manager to discuss concern.
My experience with ALM Chevrolet turned out to be the worse dealership I have ever dealt with. I had an eager salesman Darnard. I understand stand the hustle. Who was trying to sale me a truck. My problem is they messed up our financing paperwork and we had pay tax and title fees before we could get our tags which in my life of buying car I have never had to do that. We were wondering why we didn’t get our tags after speaking with a manager Sean several times. The typical response is I don’t know I ... Read More Google - Apr 27, 2026
I had my 2019 Buick Enclave towed here because it was unable to shift out of park. I requested a diagnostic, which I do not believe was performed. At that time, I was informed that the issue was with the shift control module. I approved the repair, only to receive a call two weeks later stating that after the part was replaced, I required a new transmission. This leads me to believe that the diagnostic was not completed, as it would have indicated this issue. I attempted to retrieve my vehicle that same day, only to discover that the shift release ... Read More Google - Apr 25, 2026
I got a really warm response from this dealer. I loved their laid-back service. They invited me to take a test drive with no pressure to buy the car I liked
Customer service was poor from everyone from sales to service. Took my vehicle to get serviced and explained what was wrong after 2 weeks they were unable to see what the problem was. I had to come to dealership after explain what the problem was when I dropped the vehicle off. Took them 3 weeks to fix my vehicle, all the staff was rude and couldn’t help with anything. Also advised I would get a loaner, never received one. The advisors lie & the service manger does as well. Overall experience was -10 I would never bring my vehicle back. If ... Read More Google - Apr 18, 2026
In my most recent visit to this dealership, the service advisor argued me up and down about an oil change coupon they refused to honor. The coupon clearly stated oil change for 59.95. They charged me the regular parts, labor and fees and discounted the total by $10. This dealership is falsely advertising oil changes with coupons they don't honor! To add insult to injury, the reps attitude was very unpleasant and argumentative. Not sure if they get commission on sales, but that would explain his reason for not honoring the coupon. After the back and forth with the service advisor, ... Read More Google - Apr 7, 2026
PSA WARNING: Please DO NOT do any Business with this dealership. Under new management and the General Manager has a terrible attitude and highly UNPROFESSIONAL!!!!! I bought a brand new Truck end of Jan, sold me the wrong truck first of all. No one mentioned it was a Diesel truck, of course they took take care of the situation, but I still wasn’t satisfied and should have walked away from the deal. They end up losing my new spare key for the Gasoline truck. Two months later, my spare key appears out of nowhere, with no call to let ... Read More DealerRater - Mar 26, 2026
Came to look at ~3yr used car a while ago. Experience sucked, but isn't all uniques to this dleership.
The good:
I got the OTD price eventually.
The bad:
The car ad was a generic so didn't include cosmetic damages.
Was not allowed a test drive despite a credit pull and 4 hours of waiting.
The add ones fees were very high.
The illegal:
The online advertised did not include add on fees.
The car I was interested in had illegal windshield tint - this is not legal in Georgia. I mentioned this to the salesman who seemed dismissive ... Read More Google - Mar 19, 2026
Extremely disappointed in service and billing
I recently had my vehicle serviced at ALM Chevrolet South, and the experience has been extremely frustrating. After being told my repair was completed, I discovered that the check engine light is still on, meaning the issue was never properly resolved.
I was also told that the $250 diagnostic fee would be applied toward the repair if I proceeded, yet my invoice still lists it as a separate charge with no deduction. This is misleading and unacceptable.
On top of that, I have made multiple attempts to contact the service department by phone, and no ... Read More Google - Mar 17, 2026
I would stay far away from this dealership. I bought a truck from them back in August. The truck was modified and I added a power terrain warranty which would cover all major components. Not long after taking the truck home, the transmission failed. I had to have to truck towed to a local dealership and they were quoting $9700.00 to fix. I filed a claim with the warranty company and the claim was denied due to the modifications. I called ALM Chevy south for weeks and could not get a hold of someone to help me. Everyone I spoke to ... Read More Google - Mar 11, 2026
Everyone talks so fast and don’t take time to explain situations I live out of state and I need to get a new license plate in my state and I can’t get anyone at the dealership to help me out . Of course they’d have to call you back to help you. I’ve called multiple times and left my name with the titling department and have not received a call or text . It makes me feel that only my money was important not me being able to register my vehicle in my home state .
I usually get my oil change done at Cadillac dealership and decided to schedule service with ALM CHEVROLET SOUTH.
Got there to get an oil change done and thought since this dealership came up as one of the certified dealerships the service would be the same.
For one, this is not true so please be careful and query the prices before getting services done.
The prices are way higher than the Cadillac dealership and you dont get the same services.
Cadillac provides tire rotation with the oil change, courtesy pick up services, and it is cheaper than the price at ... Read More Google - Mar 9, 2026
Their assistants get straight to the point, but always in a respectful way, without putting any pressure on you, and they makes sure to cover all the key aspects of the buying process so nothing is left unclear along the way.
Went up to get a truck I liked and was all business ready to make a deal. Told them exactly what I wanted… they couldnt build my trust… Truck had no gas to test drive, they started wasting my time asking me to repeat information on a trade in, stalling me.. time wasters dont bother